Terms & Conditions

1. How can I participate in a Virtual Race? 

The Virtual Race is open to everyone worldwide. Go to Racemate app. Find the Virtual Race and press join to register and purchase your ticket.

2. Do I need to purchase a ticket?

You need to purchase your ticket through the race organizer’s website.

3. How do I participate?

Here is a step-by-step guide on how to join a Virtual Race on Racemate:

  • Download Racemate App:
    • Go to the App Store or Google Play Store and download the Racemate app.
  • Create an Account:
    • After installation, open the Racemate app.
    • Sign up to Racemate.
  • Find the Race Card:
    • Locate the Virtual Race card on the home screen under the virtual races section.
  • Join the Virtual Race:
    • Click on the Virtual Race card to open the virtual race screen.
    • Click on “Join the Virtual Race” button.
  • Confirm Your Details:
    • Confirm your personal details as prompted by the app.
  • Enter Race Passcode:
    • Enter the race passcode you received from the race organizer.
  • Enter Digital Bib Number:
    • Enter the digital bib number that you received upon registration to the Virtual Race.
  • Ready for the Virtual Race!
    • After completing the above steps, you have successfully joined the race on Racemate.
    • You are all set and prepared for your upcoming race!

4. How do I start the Virtual Race?

Once you join the Virtual Race from the Racemate app, you must press “Run” from inside the Virtual Race on the Virtual Race day. You must run with your mobile phone while using the Racemate app to record your distance. Distance can only be run once in one singular track.

5. How can I guarantee my race would be valid?

For a Virtual Race to be valid you must:

  • Run/ Walk outdoor during the set timeframe.
  • Start the race from inside the specific race card during the set timeframe.
  • Complete the distance you registered for in one singular track during the set timeframe.
  • Have the phone in your pocket, armband, hand, or waist bag with Racemate app active.
  • Receive any phone calls via headphones or earbuds for best pace reading while running.

* This virtual race can only be run once. It cannot be rerun.

**If any of these conditions are not met, you will be disqualified

***Any tracks with an unrealistic pace that does not pass our validation algorithm will be invalid, and hence you will be disqualified.

6. What is a Virtual Race?

A virtual race is a digital adaptation of a physical, on-ground race, made available worldwide, enabling participants to complete the race from virtually anywhere in the world. It provides the flexibility to choose your own location and complete the specified distances within the designated timeframe of the original, on-ground race.

7. Where can I find my Virtual Race results?

Once you complete a valid Virtual Race, view your results and the leaderboard in the result screen. A result screen and preliminary leaderboard will be available for participants to view. The final leaderboard will be available at the end of the Virtual Race.

8. What are the prizes?

Prizes are decided and shipped by Race organizers and are subject to change for virtual race participants.

9. Shipment

Shipping fees for virtual races on Racemate may vary by race organizer. Please consult the organizer of your chosen race for precise fee details.

*Both Racemate and the race organizers retain all rights pertaining to the virtual race, including its rules and prizes.